Terms and Conditions

Welcome to HikeWear. These Terms & Conditions apply to the use of our website and to all orders placed through our online store.

By visiting our website or purchasing from HikeWear, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

This website is operated by HikeWear.

Store name: HikeWear
Email: hikewear.support@gmail.com
Located: Tongelreep 1-7, Best

2. Products

HikeWear offers footwear and related products designed for everyday comfort, natural movement and a more comfortable walking experience.

We do our best to display our products, colors, sizes and descriptions as accurately as possible. However, small differences may occur due to screen settings, lighting or product updates.

HikeWear products are not medical devices. Any information on our website is provided for general informational purposes only and should not be seen as medical advice.

3. Orders

After placing an order, you will receive an order confirmation by email. This confirmation means we have received your order.

We reserve the right to refuse or cancel an order if:

• The product is unavailable;
• The payment has not been completed;
• Incorrect information was provided;
• There is an error in pricing or product information;
• We suspect fraudulent or unauthorized activity.

If an order is cancelled after payment, we will refund the amount paid.

4. Prices & Payment

All prices are shown in the currency displayed on our website. Shipping costs, taxes and any additional charges will be shown at checkout before you complete your order.

We accept the payment methods shown at checkout. Orders are only processed after successful payment.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

5. Shipping & Delivery

We aim to process and ship orders as quickly as possible. Estimated delivery times are shown on our website or during checkout.

Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, customs checks, high order volumes or public holidays.

HikeWear is not responsible for delays caused by shipping carriers or incorrect delivery information provided by the customer.

6. Incorrect Shipping Information

Customers are responsible for providing correct and complete shipping details.

If you notice an error in your shipping address, please contact us as soon as possible at hikewear.support@gmail.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

If a package cannot be delivered due to incorrect information, additional shipping costs may apply.

7. Returns & Right of Withdrawal

Customers may have the right to return their order within 14 days after receiving the product, without giving a reason, unless an exception applies.

To request a return, please contact us at:

hikewear.support@gmail.com

Returned products must be in a clean, unused and resellable condition, preferably in the original packaging.

You may inspect the product as you would in a physical store, but if the product has been used more than necessary, we may deduct a reasonable amount from the refund for loss of value.

Return shipping costs are the responsibility of the customer, unless the product is faulty, damaged or incorrect.

8. Refunds

Once we have received and inspected your returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Please note that it may take several business days before the refund appears on your bank or payment account.

Original standard shipping costs may be refunded where required by applicable consumer law. Extra delivery costs, such as express shipping, are not always refundable.

9. Damaged, Defective or Incorrect Products

Please check your order when you receive it.

If your product is damaged, defective or incorrect, contact us as soon as possible at hikewear.support@gmail.com with:

• Your order number;
• A clear description of the issue;
• Photos or videos of the product and packaging.

We will review the issue and offer a suitable solution, such as a replacement, refund or other appropriate remedy.

10. Size & Fit

We provide size information to help customers choose the right fit. However, sizing may vary slightly depending on the model, foot shape and personal preference.

Customers are responsible for checking the size guide before ordering. If you are unsure about your size, please contact us before placing your order.

11. Promotions & Discount Codes

Discount codes and promotions may be subject to specific conditions, such as expiry dates, minimum order values or product exclusions.

Discount codes cannot usually be applied after an order has been placed. Promotions may be changed or ended at any time without prior notice.

12. Intellectual Property

All content on the HikeWear website, including text, images, logos, graphics, product descriptions and design elements, belongs to HikeWear or its content partners.

You may not copy, reproduce, distribute or use our content without written permission.

13. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You agree to provide accurate and current information. HikeWear is not responsible for any loss caused by unauthorized access to your account due to your failure to protect your login details.

14. Limitation of Liability

HikeWear is not liable for indirect, incidental or consequential damages resulting from the use of our website or products.

Nothing in these Terms & Conditions limits your legal rights as a consumer.

15. Privacy

We handle personal data in accordance with our Privacy Policy. Please review our Privacy Policy for more information about how we collect, use and protect your data.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on this page.

By continuing to use our website after changes are published, you agree to the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions are governed by the laws of [Insert country, for example: The Netherlands], unless mandatory consumer protection laws in your country provide otherwise.

18. Contact

For questions about these Terms & Conditions, please contact us at:

HikeWear
Email: hikewear.support@gmail.com
Website: hike-wear.com

Customer responsibility

Please make sure your order information, shipping address and email address are correct before completing checkout. If you notice an issue, contact us as soon as possible.