Returns & Exchanges
Return Policy
Clear information about return conditions, exchanges, refunds and what to do when your order is not quite right.
At HikeWear, we want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return through our return portal.
1. How to Start a Return
To start a return, please visit our Return Portal
Please make sure to enter the correct order details when submitting your return request.
2. Return Period
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be:
- Unused and unworn;
- Clean and in resellable condition;
- Returned with the original packaging where possible;
- Free from visible signs of wear, dirt, damage or strong odors.
You may try the shoes on indoors to check the fit, just as you would in a physical store. However, shoes that show signs of outdoor use or excessive wear may not be accepted for a full refund.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective or incorrect.
We recommend using a tracked shipping method, as HikeWear is not responsible for returns that are lost during shipping.
4. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item is damaged, defective or incorrect, please contact us as soon as possible at:
Please include:
- Your order number;
- A clear description of the issue;
- Photos or videos of the product and packaging.
If the issue is approved, we will offer a suitable solution, such as a replacement, refund or another appropriate option.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear on your bank or payment account, depending on your payment provider.
We may deduct an amount from the refund if the product has been used more than necessary or returned in a condition that reduces its value.
6. Exchanges
If you ordered the wrong size and would like a different size, please start a return through our return portal.
Depending on stock availability, we may offer an exchange or advise you to place a new order.
7. Non-Returnable Items
The following items cannot be returned, unless they are defective or incorrect:
- Items that have clearly been worn or used;
- Items with visible dirt, damage or signs of wear;
- Items returned without the required order information;
- Gift cards;
- Products that are not suitable for return due to hygiene reasons, if the packaging has been opened or damaged.
8. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Refunds may take several business days to process.
If you still have not received your refund after this period, please contact us at:
9. Contact
For questions about returns or refunds, please contact us:
HikeWear
Email: hikewear.support@gmail.com
Return conditions
Products should be returned unused, clean and in their original condition. Please include your order information so we can process your request correctly.
Exchanges
If you need a different size or model, contact us with your order number. We will guide you through the best available solution.
Important notes
Returned items must be handled carefully. Worn, damaged or incomplete items may not qualify for a refund or exchange. Shipping times for returns may vary depending on the carrier and your location.
