Delivery Information
Shipping Policy
Everything you need to know about processing, shipping, tracking and delivery expectations.
At HikeWear, we do our best to process and deliver your order as quickly and smoothly as possible. Please read our shipping policy carefully before placing an order.
1. Order Processing
After your order has been placed, you will receive an order confirmation by email.
Orders are usually processed within 1–3 business days. During busy periods, promotions, holidays or high order volumes, processing may take a little longer.
Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Estimated delivery times may vary depending on your country, location and the shipping carrier.
Estimated delivery times:
- Netherlands & Belgium: [Insert delivery time, for example 5–10 business days]
- Europe: [Insert delivery time, for example 7–14 business days]
- United Kingdom: [Insert delivery time, for example 7–14 business days]
- United States & Canada: [Insert delivery time, for example 8–15 business days]
- Rest of the world: [Insert delivery time, for example 10–20 business days]
Please note that these are estimated delivery times. Delays may occur due to customs, carrier issues, incorrect address details, public holidays or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and shown at checkout before you complete your order.
From time to time, HikeWear may offer free shipping promotions. These promotions may be subject to specific conditions, such as a minimum order value or selected countries only.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
You can track your order using the tracking link provided in your email.
If your tracking information has not updated immediately, please allow a few business days. Tracking updates can sometimes take time to appear in the carrier’s system.
5. Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
HikeWear is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice that you entered the wrong address, please contact us as soon as possible at:
We cannot guarantee that we can change the address once the order has been processed or shipped.
6. Lost or Delayed Packages
If your order is delayed, please first check the tracking information provided.
If your package appears to be lost or has not arrived after the estimated delivery period, please contact us at:
Please include your order number and tracking information so we can assist you as quickly as possible.
HikeWear is not responsible for delays caused by the shipping carrier, customs, weather conditions, public holidays or other circumstances outside our control.
7. Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, import taxes or other local charges.
These costs are not included in the product price or shipping costs, unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes or import fees charged by their country.
HikeWear is not responsible for delays caused by customs processing.
8. Refused or Unclaimed Packages
If a package is refused, not collected, or returned to us due to an incorrect address or failed delivery attempt, additional shipping costs may apply.
If the package is returned to us, we will contact you to discuss the next steps.
Shipping costs are non-refundable unless the issue was caused by an error on our side.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number;
- Clear photos of the damaged package;
- Clear photos of the product;
- A short description of the issue.
We will review the situation and offer a suitable solution where applicable.
10. Contact
For questions about shipping, delivery or tracking, please contact us:
HikeWear
Email: hikewear.support@gmail.com
Processing time
Orders are processed as quickly as possible. During high-demand periods, promotions or holidays, processing may take slightly longer.
Tracking
When your package ships, you will receive a tracking link by email. Tracking can take time to update after the parcel is handed to the carrier.
Delivery questions
If your tracking has not updated for several days or your package seems delayed, contact us with your order number. We will help check the status and advise the next step.
